Shipping & Delivery policy
Please take some time to read our shipping policy before ordering your item.
IMPORTANT NOTE: As our garments are sewn just after purchase in a small family-owned atelier, we need some time to process with your order. Normally it takes 3-15 business days to process and ship your order. Due to high demand your order processing may take a bit longer. Thank you in advance for your understanding.
Some of the products can be sent asap (1-2 business days). You can find additional information near the product variant. If you have any special needs for faster delivery, please contact us via Messenger or email info(et)lovelysheep.ch and we will inform you about all the possibilities.
Due to payment type and company's approval procedures, there could be a delay in shipping your order if the billing information is inaccurate, or if your billing and shipping addresses are different.
Shipping costs are automatically charged and will appear at the checkout.
We offer FREE shipping in Switzerland and Liechtenstein for all orders over 150 CHF. Delivery times may vary depending on your location. Please allow 2-4 business days of shipping time for the delivery of your order.
If you are ordering more than one different product it may happen that you will receive your order separately, we ship from multiple warehouses, if you receive only one package please allow at least 5 business days for the next package to arrive before contacting us.
You may haven’t received your order yet due to one of the following reasons:
- Delay with the delivery company
- Location of the warehouse
- Custom delays
If you have not received your other item(s) after an indicated period, please contact us by mail info(et)lovelysheep.ch and we will get back to you as soon as possible and resolve this issue.